IT Support Technician II

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Certification exams are paid for, and passing one comes with a raise.

The role:

As IT Support Technician II at Alpen Computer Services, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote within Austria. The team meets in Vienna once a quarter, travel covered. You need a reliable internet connection and somewhere quiet to work.

Responsibilities:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Write and update knowledge base articles for common problems.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.

Required qualifications:

• 2+ years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• Valid driver's licence and reliable transportation for travel between sites.
• CompTIA A+ certification or equivalent hands-on experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Preferred qualifications:

• Meraki or Ubiquiti networking gear.
• Experience supporting healthcare, legal or manufacturing environments.
• Intune, Jamf or SCCM/MECM.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Benefits:

• Company pension scheme.
• Holiday pay.
• JobRad bike leasing.
• Christmas bonus.
• Childcare allowance.
• Paid overtime or time off in lieu.

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Alpen Computer Services AG.