IT Support Technician

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. Our office has a quiet floor and a loud floor.

Job summary

The IT Support Technician is the first point of contact for staff with computer, phone, printer and account problems. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. You can work from home anywhere in the US. We have no office requirement.

Your responsibilities

• Track hardware inventory and warranty status in the asset system.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Connect remote users to VPN and troubleshoot access issues.
• Keep ticket notes and time entries up to date.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Install and update approved software and remove anything unlicensed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

What you need

• 0-2 years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• CompTIA A+ certification or equivalent hands-on experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.

Preferred qualifications

• Basic PowerShell scripting.
• Experience supporting healthcare, legal or manufacturing environments.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Compensation and benefits

• Flexible spending account.

Hernandez Marketplace is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Offers are contingent on a background check and drug screen.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hernandez Marketplace Inc..