IT Support Technician

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1948, the company is now one of the larger mutual insurers in Australia.

Overview:

Our operations team closes around 600 tickets a month and needs one more person on the desk. As IT Support Technician at Harbour Mutual, you'll handle day-to-day IT requests for about 250 employees across two offices. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours overlap with Sydney business hours until mid-afternoon. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day:

• Track hardware inventory and warranty status in the asset system.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Write and update knowledge base articles for common problems.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

Minimum qualifications:

• 1-2 years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Working knowledge of Windows 10/11 and basic macOS support.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Rate: $21.50 - $23.50 per hour

Pay and benefits:

• Monthly payments via wire transfer or Wise.
• Annual rate review.
• Flexible hours.

Harbour Mutual provides equal employment opportunities to all employees and applicants.

Applications are reviewed as they come in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harbour Mutual.