IT Support Technician

Founded as a farmers' mutual in 1936, the company is now one of the larger mutual insurers in Canada.

About the role:

Looking for an IT Support Technician who wants to stay somewhere for a while. We want someone who stays calm with frustrated users and keeps good notes in the ticket. You can work from home anywhere in Canada. We have no office requirement.

Key responsibilities:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Write and update knowledge base articles for common problems
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Track hardware inventory and warranty status in the asset system
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

Qualifications:

• 1+ years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management
• Customer service skills and patience with non-technical users
• Valid driver's licence and reliable transportation for travel between sites

Preferred:

• ITIL 4 Foundation
• Meraki or Ubiquiti networking gear
• Experience supporting healthcare, legal or manufacturing environments
• Network+ or Microsoft MD-102 certification

$21.00 to $25.50 per hour

Perks and benefits:

• Extended health and dental benefits
• RRSP matching
• Paid vacation
• Employee and family assistance program
• Three weeks paid vacation to start
• Paid training

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hamilton Insurance Agency.