IT Support Technician

Institutional clients include pension funds, endowments and insurance companies.

Position summary:

Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. The IT Support Technician is the first point of contact for staff with computer, phone, printer and account problems. The work is on site and cannot be done remotely.

In this role you will:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Install and update approved software and remove anything unlicensed.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

Who you are:

• 1+ years of help desk or desktop support experience.
• Ability to lift up to 50 lbs.
• Familiarity with Microsoft 365 admin tasks.
• CompTIA A+ certification or equivalent hands-on experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Why work with us:

Compensation: $22.50 - $27.00/hr DOE.

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid parental leave.
• Weekly pay.
• Free parking.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position requires a background check.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dunmore Inc..