IT Support Technician

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. We started in 2000 and have grown to about 10,900 people.

Role overview

As IT Support Technician at Canyonlight, you'll handle day-to-day IT requests for about 250 employees across two offices.

Main duties

• Write and update knowledge base articles for common problems
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Install and update approved software and remove anything unlicensed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Escalate network, server and application problems to the right team with clear notes

What you need

• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• High school diploma or GED required. Associate degree in IT preferred
• Customer service skills and patience with non-technical users
• CompTIA A+ certification or equivalent hands-on experience

Preferred

• Network+ or Microsoft MD-102 certification
• ITIL 4 Foundation
• Intune, Jamf or SCCM/MECM
• Basic PowerShell scripting

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay: CHF 45,000 - CHF 52,000/year

What we offer

• Company pension scheme
• Holiday pay
• Urban Sports Club membership

Please submit your CV in English.

Candidates must be eligible to work in Switzerland.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonlight Ltd.