IT Support Technician

From two offices in Akron, the firm serves clients in several states, mostly remotely. We started in 1981 and have grown to about 140 people. Partners sit on the same floor as staff, with doors usually open.

As IT Support Technician at BF Certified Public Accountants, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote position. Most of the team is in Akron, but nobody is required to come in. You will write a lot of updates, so clear written English is important.

WHAT YOU'LL DO:

Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Track hardware inventory and warranty status in the asset system. Install and update approved software and remove anything unlicensed. Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

REQUIRED QUALIFICATIONS:

0-2 years of help desk or desktop support experience. Experience with Active Directory user and group management. Familiarity with Microsoft 365 admin tasks. Customer service skills and patience with non-technical users. CompTIA A+ certification or equivalent hands-on experience. Valid driver's license and reliable transportation for travel between sites.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

BENEFITS:

The base pay range for this position is $22.00 - $27.00 an hour. Actual pay depends on experience, skills and location.

Medical, dental and vision insurance. 401(k) with 4% match. Paid holidays. Referral program. Short- and long-term disability.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are not working with agencies on this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BF Certified Public Accountants.