IT Support Technician

Overview

Our operations team closes around 600 tickets a month and needs one more person on the desk. As IT Support Technician at Anderson Hospital, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote within Canada. The team meets in Toronto once a quarter, travel covered.

Responsibilities

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Install and update approved software and remove anything unlicensed
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Connect remote users to VPN and troubleshoot access issues
• Write and update knowledge base articles for common problems
• Keep ticket notes and time entries up to date

What we're looking for

• 0-2 years of help desk or desktop support experience
• Valid driver's licence and reliable transportation for travel between sites
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

What we offer

• Extended health and dental benefits
• RRSP matching
• Paid vacation
• Life insurance

Who we are

Since 1945, the hospital has served Ontario as a nonprofit community hospital. Outpatient services include physical therapy, infusion, wound care and sleep studies. New grads get a 12-week orientation with a dedicated preceptor.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Anderson Hospital.