IT Service Delivery Manager

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. We started in 2000 and have grown to about 10,900 people.

Job summary:

We're looking for an IT Service Delivery Manager to join our team in Lucerne. We need someone to run IT day to day: budget, vendors, security, projects and the help desk queue. Hybrid. You will need to be in Lucerne at least two days per week.

What you'll be doing:

• Report IT metrics and risks to senior leadership.
• Approve access requests and conduct quarterly user access reviews.
• Run disaster recovery and business continuity tests.
• Plan and deliver projects such as Microsoft 365 migrations, ERP upgrades and office moves.
• Work with security on endpoint protection, backups, MFA and incident response.
• Own the IT budget, including hardware refresh, licensing and contracts.
• Maintain IT policies for acceptable use, access control and data retention.

Minimum qualifications:

• 5+ years of IT experience, including at least three in a supervisory or management role.
• Experience managing budgets and vendor contracts.
• Bachelor's degree in information technology, computer science or business, or equivalent experience.
• Ability to stay calm and make decisions during outages.
• Familiarity with ITIL incident, change and problem management.
• Working knowledge of security fundamentals and common compliance requirements.

Preferred qualifications:

• ITIL 4 Foundation, PMP or CISSP certification.
• ERP systems like NetSuite, SAP Business One or Dynamics 365.

Salary: CHF 143,000 to CHF 176,000 per year

Benefits:

• Company pension scheme.
• Holiday pay.
• Urban Sports Club membership.
• Learning budget.
• Public transport ticket subsidy.

Candidates must be eligible to work in Switzerland.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonlight Ltd.