IT Service Delivery Manager

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. We started in 2000 and have grown to about 10,900 people.

Overview

The IT Service Delivery Manager leads a team of five (help desk, systems and network) and owns IT for about 400 employees. Hybrid: two days in the office in London, the rest from home.

Key responsibilities

• Work with security on endpoint protection, backups, MFA and incident response
• Maintain IT policies for acceptable use, access control and data retention
• Negotiate with vendors and MSPs and hold them to their SLAs
• Run disaster recovery and business continuity tests
• Plan and deliver projects such as Microsoft 365 migrations, ERP upgrades and office moves
• Report IT metrics and risks to senior leadership
• Set priorities for the IT ticket queue and track SLA performance

Minimum qualifications

• 5-7 years of IT experience, including at least three in a supervisory or management role
• Track record hiring, coaching and reviewing staff
• Working knowledge of security fundamentals and common compliance requirements
• Broad technical background across Windows, Microsoft 365, networking and endpoint management

£92,000 - £123,000 per annum

What we offer

• Healthcare cash plan
• Pension scheme with 5% employer contribution
• 33 days holiday including bank holidays

Unfortunately we cannot offer visa sponsorship for this role.

Successful applicants will be contacted within a week of the closing date.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonlight Ltd.