Help Desk Technician

A bit about us:

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Across Texas, the company runs 14 branch offices and a central depot for hardware staging and imaging. Tickets live in ConnectWise and everyone logs time to the quarter hour.

The position:

We are adding headcount to this team, so this is a new seat. We want someone who stays calm with frustrated users and keeps good notes in the ticket. You can work from home anywhere in the US. We have no office requirement. You will write a lot of updates, so clear written English is important.

What you'll be doing:

Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Write and update knowledge base articles for common problems. Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Escalate network, server and application problems to the right team with clear notes. Lift and move equipment up to 50 lbs and work under desks when needed.

Required qualifications:

0-2 years of help desk or desktop support experience. Familiarity with Microsoft 365 admin tasks. Working knowledge of Windows 10/11 and basic macOS support. High school diploma or GED required. Associate degree in IT preferred. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. Valid driver's license and reliable transportation for travel between sites.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

What we offer:

Salary range: $25.50 - $29.00 per hour

Health, dental and vision coverage starting on day one. 401(k) with company match. Paid sick leave. $1,000 home office setup budget. Overtime available.

Woolspring is an Equal Opportunity Employer, including disability and protected veteran status.

Applicants must be authorized to work in the U.S.

If this sounds like a fit, apply with a resume. A cover letter is optional.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woolspring.