Help Desk Technician

As Help Desk Technician at Walnutmark, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote position. Most of the team is in Madrid, but nobody is required to come in. Good written English matters here, since most updates are written.

Day to day:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Write and update knowledge base articles for common problems
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Keep ticket notes and time entries up to date
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID

Minimum qualifications:

• 0-2 years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Customer service skills and patience with non-technical users
• Familiarity with Microsoft 365 admin tasks

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

What you get:

Pay: €16,000 to €20,000 annually

• Flexible remuneration plan

Who we are:

Walnutmark is a managed services provider with 230 employees, supporting more than 1,500 client organisations across Spain. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware.

This posting may close early if we receive enough applications.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Walnutmark.