Help Desk Technician

SP Fiber is a regional carrier serving more than 600,000 broadband and voice customers across California. Retail stores, field technicians and customer care all report into regional operations teams.

This role opened up because a team member is relocating. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This position is on site in Houston.

Responsibilities:

• Install and update approved software and remove anything unlicensed.
• Write and update knowledge base articles for common problems.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Keep ticket notes and time entries up to date.
• Fix printers, docking stations, monitors and conference room AV equipment.

Who you are:

• 1+ years of help desk or desktop support experience.
• Valid driver's license and reliable transportation for travel between sites.
• Ability to lift up to 50 lbs.
• Customer service skills and patience with non-technical users.
• CompTIA A+ certification or equivalent hands-on experience.
• High school diploma or GED required. Associate degree in IT preferred.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Pay and benefits:

The salary range for this role is $23.00-$25.50 per hour. This range reflects base salary only.

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid holidays.
• Health savings account (HSA) with employer contribution.
• Life insurance.

EOE. We participate in E-Verify.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SP Fiber.