Help Desk Technician

About the company

Clients pay a flat annual fee, and the firm takes no commissions. Mortgage brokers in Indiana send us loans to underwrite, close and fund. Licensing exams (SIE, Series 7, Series 66) are paid for, with study time during work hours.

As Help Desk Technician at Southside Wealth Management, you'll handle day-to-day IT requests for about 250 employees across two offices. You can work from home anywhere in the US. We have no office requirement.

Day to day

• Write and update knowledge base articles for common problems.
• Keep ticket notes and time entries up to date.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Install and update approved software and remove anything unlicensed.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.

Who you are

• 1-2 years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Valid driver's license and reliable transportation for travel between sites.
• Working knowledge of Windows 10/11 and basic macOS support.
• Familiarity with Microsoft 365 admin tasks.

Desirable

• ITIL 4 Foundation.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Compensation and benefits

The base pay range for this position is $49,000 - $58,000 a year. Actual pay depends on experience, skills and location.

• Home office stipend.

Southside Wealth Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southside Wealth Management LLC.