Help Desk Technician

San Antonio Warehousing is hiring a Help Desk Technician for our San Antonio location. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. On site, San Antonio.

Key responsibilities

Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Write and update knowledge base articles for common problems. Lift and move equipment up to 50 lbs and work under desks when needed. Escalate network, server and application problems to the right team with clear notes. Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

Requirements

1+ years of help desk or desktop support experience. Familiarity with Microsoft 365 admin tasks. Valid driver's license and reliable transportation for travel between sites. Working knowledge of Windows 10/11 and basic macOS support.

Preferred

ITIL 4 Foundation. Meraki or Ubiquiti networking gear. Intune, Jamf or SCCM/MECM.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Compensation and benefits

Health, dental and vision coverage starting on day one. 401(k) with a 100% match up to 5%. Paid sick leave.

About us

San Antonio Warehousing runs public and contract warehouses for food, consumer goods and industrial products.

San Antonio Warehousing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at San Antonio Warehousing.