Help Desk Technician, Remote

Based in Seattle, Prairieloft IT also runs a small colocation rack for clients who want local backups. Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. Tickets live in ConnectWise and everyone logs time to the quarter hour.

The Help Desk Technician, Remote is the first point of contact for staff with computer, phone, printer and account problems. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently.

In this role you will

Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Lift and move equipment up to 50 lbs and work under desks when needed.

Skills and experience

Customer service skills and patience with non-technical users. Valid driver's license and reliable transportation for travel between sites. High school diploma or GED required. Associate degree in IT preferred.

Job Type: Part-time

Pay: $27.50 - $33.00 per hour

Expected hours: 15 - 25 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid sick time

Schedule:

• No weekends
• 8 hour shift

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairieloft IT Inc..