Help Desk Technician

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Our team is growing and we are hiring a Help Desk Technician.

Our IT team closes around 600 tickets a month and needs one more person on the desk. This role is fully remote within the US.

Day to day

• Escalate network, server and application problems to the right team with clear notes
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Keep ticket notes and time entries up to date
• Lift and move equipment up to 50 lbs and work under desks when needed

Required qualifications

• 1+ years of help desk or desktop support experience
• Valid driver's license and reliable transportation for travel between sites
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Disability insurance
• Paid sick time
• Uniforms
• Overtime pay

Schedule:

• Monday to Friday
• Day shift
• No weekends

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Raventhread IT Inc..