Help Desk Technician

About us

We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across England. Company vehicles are provided for techs who drive to client sites.

Quincepost is hiring a Help Desk Technician to work remotely from Germany. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This is a full-time remote role. We use an employer of record in Germany, so you get a proper employment contract, not a freelance agreement. You will need to be available during UK office hours, at least until 3:00 PM GMT. You will need a reliable internet connection and a quiet place to work.

Essential duties and responsibilities

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Escalate network, server and application problems to the right team with clear notes.
• Write and update knowledge base articles for common problems.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Connect remote users to VPN and troubleshoot access issues.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Keep ticket notes and time entries up to date.

Who you are

• 0-2 years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.
• Familiarity with Microsoft 365 admin tasks.

Nice to have

• Network+ or Microsoft MD-102 certification.
• Intune, Jamf or SCCM/MECM.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Pay and benefits

• Public holidays observed per your country.
• Co-working space stipend.
• 20 days paid time off.
• Paid sick days.
• Paid parental leave.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quincepost Ltd.