Help Desk Technician

A bit about us:

Based in San Jose, Prairie Technology Group also runs a small colocation rack for clients who want local backups. From the San Jose office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Certification exams are paid for, and passing one comes with a raise.

Position summary:

The role is new and comes from growth in our client base. As Help Desk Technician at Prairie Technology Group, you'll handle day-to-day IT requests for about 250 employees across two offices. On site, San Jose.

Main duties:

• Install and update approved software and remove anything unlicensed.
• Write and update knowledge base articles for common problems.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Escalate network, server and application problems to the right team with clear notes.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Track hardware inventory and warranty status in the asset system.

Requirements:

• Valid driver's license and reliable transportation for travel between sites.
• CompTIA A+ certification or equivalent hands-on experience.
• Ability to lift up to 50 lbs.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Benefits:

Compensation: $31.50 - $35.50 per hour DOE.

• Medical, dental and vision insurance.
• 401(k) with company match.
• Three weeks of PTO to start.
• Referral program.

EOE. We participate in E-Verify.

No recruitment agencies, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Technology Group.