Help Desk Technician

Advertising, subscriptions and transaction fees each bring in a significant share of revenue. Our engineering, trust and safety, and customer support teams work across offices in Los Angeles and several other countries. We started in 2007 and have grown to about 800 people. Product reviews happen on Thursdays, with demos of whatever shipped that week.

Position summary:

We're looking for a Help Desk Technician to join our team. This is a remote role. Our operations team closes around 600 tickets a month and needs one more person on the desk. Remote within the US. The team meets in Los Angeles once a quarter, travel covered. You will need a reliable internet connection and a quiet place to work.

What you'll do:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Escalate network, server and application problems to the right team with clear notes.
• Install and update approved software and remove anything unlicensed.
• Keep ticket notes and time entries up to date.

Minimum qualifications:

• 1-2 years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Customer service skills and patience with non-technical users.
• Working knowledge of Windows 10/11 and basic macOS support.

Compensation: $27.50 - $33.00/hr

Why work with us:

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.
• Life insurance.
• Overtime available.
• 12 weeks of paid parental leave.
• Home office stipend.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants must be authorized to work in the U.S.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poplarcraft Commerce.