Help Desk Technician

Who we are

Since 2019, the company has run a comparison site for car insurance, mortgages and credit cards. Product reviews happen on Thursdays, with demos of whatever shipped that week.

The role

The previous person in this role moved to another team. The Help Desk Technician is the first point of contact for staff with computer, phone, printer and account problems. This role is fully remote within Germany. We use Slack, Notion and Google Meet. Cameras on for team calls.

In your first few months you will

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Write and update knowledge base articles for common problems.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Track hardware inventory and warranty status in the asset system.

About you

• 1+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Familiarity with Microsoft 365 admin tasks.
• Experience with Active Directory user and group management.
• Working knowledge of Windows 10/11 and basic macOS support.

What we offer

• Company pension scheme.
• Holiday pay.
• Paid overtime or time off in lieu.
• Christmas bonus.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Parcelfold HQ.