Help Desk Technician

Regulatory oversight is constant, and the compliance department is one of the largest in the company. Ochrepoint manages assets for more than 200,000 clients through 120 offices. Dress is business casual, and suits come out for client meetings.

The role:

We want someone who stays calm with frustrated users and keeps good notes in the ticket. The Help Desk Technician is the first point of contact for staff with computer, phone, printer and account problems. Fully remote. You can work from anywhere in the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day:

• Escalate network, server and application problems to the right team with clear notes
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Keep ticket notes and time entries up to date
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Connect remote users to VPN and troubleshoot access issues
• Lift and move equipment up to 50 lbs and work under desks when needed

Who you are:

• High school diploma or GED required. Associate degree in IT preferred
• Customer service skills and patience with non-technical users
• Familiarity with Microsoft 365 admin tasks
• Valid driver's license and reliable transportation for travel between sites
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Experience with Active Directory user and group management

Schedule: Weekdays, 7:00 AM to 3:30 PM

What you get:

$26.00-$28.50/hr

• Health insurance
• 401(k) with a 100% match up to 5%
• Three weeks of PTO to start

Offers are contingent on a background check and drug screen.

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ochrepoint.