Help Desk Technician

Plants in New York supply assembly lines within a few hours' drive. Launch teams support new vehicle programs from prototype to full production. Founded in 1986, we now have 280 employees.

The position

We need a Help Desk Technician. This is a full-time position based in Syracuse, New York. This position supports our Syracuse office in person, with occasional travel to smaller sites.

What you'll do

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Write and update knowledge base articles for common problems
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Track hardware inventory and warranty status in the asset system
• Escalate network, server and application problems to the right team with clear notes
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Install and update approved software and remove anything unlicensed
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

Required qualifications

• Customer service skills and patience with non-technical users
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management
• Working knowledge of Windows 10/11 and basic macOS support

Preferred

• Intune, Jamf or SCCM/MECM
• Network+ or Microsoft MD-102 certification
• Basic PowerShell scripting

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

The base pay range for this position is $23.00-$28.50 per hour. Actual pay depends on experience, skills and location.

Why work with us

• Health insurance
• 401(k) with 4% match
• Paid holidays
• Paid sick leave
• Vision insurance
• 12 weeks of paid parental leave

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Apply with your resume. A cover letter is optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City Products.