Help Desk Technician

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2019. Tickets live in ConnectWise and everyone logs time to the quarter hour. New Orleans IT is looking for a Help Desk Technician to join a small, steady team.

Our Service Desk team closes around 600 tickets a month and needs one more person on the desk. Remote within the US. The team meets in New Orleans once a quarter, travel covered. We use Slack, Notion and Google Meet. Cameras on for team calls.

Essential duties and responsibilities:

• Install and update approved software and remove anything unlicensed
• Track hardware inventory and warranty status in the asset system
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Keep ticket notes and time entries up to date
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers

Skills and experience:

• 0-2 years of help desk or desktop support experience
• Valid driver's license and reliable transportation for travel between sites
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Job Type: Full-time

Pay: $27.00 - $30.50 per hour

Expected hours: No less than 32 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Overtime pay
• Weekly pay

Schedule:

• Day shift

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New Orleans IT.