Help Desk Technician

Company overview:

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points.

Overview:

Great Lakes Computer Services is hiring a Help Desk Technician to work remotely from the US. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote, open to candidates across the US. You will write a lot of updates, so clear written English is important.

In this role you will:

• Escalate network, server and application problems to the right team with clear notes.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Keep ticket notes and time entries up to date.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Install and update approved software and remove anything unlicensed.
• Track hardware inventory and warranty status in the asset system.

Requirements:

• 1-2 years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• CompTIA A+ certification or equivalent hands-on experience.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation and benefits:

Expected salary range: $25.00 - $28.00/hr, plus bonus eligibility.

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.

We are unable to sponsor visas for this position.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Great Lakes Computer Services, LLC.