Help Desk Technician

Company overview

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

Looking for a Help Desk Technician who wants to stay somewhere for a while. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote within Uruguay. The team meets in Montevideo once a quarter, travel covered. You need a reliable internet connection and somewhere quiet to work.

What you'll do

• Install and update approved software and remove anything unlicensed
• Track hardware inventory and warranty status in the asset system
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Escalate network, server and application problems to the right team with clear notes
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice

Qualifications

• 1-2 years of help desk or desktop support experience
• Valid driver's licence and reliable transportation for travel between sites
• High school diploma or GED required. Associate degree in IT preferred

Bonus points

• Meraki or Ubiquiti networking gear
• Network+ or Microsoft MD-102 certification
• Intune, Jamf or SCCM/MECM

Benefits

• Payment in USD
• Home office equipment
• Stock options
• 13th-month bonus
• Life insurance
• Private health insurance

The posting will close once we have a strong shortlist.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at GJS Business Technology.