Help Desk Technician

EC Business Technology is a small IT shop: the owner, four technicians and a part-time office manager. Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

The previous person in this role moved to another team. The Help Desk Technician is the first point of contact for staff with computer, phone, printer and account problems. Fully remote. You can work from anywhere in the US.

Key responsibilities

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Connect remote users to VPN and troubleshoot access issues.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Escalate network, server and application problems to the right team with clear notes.

Minimum qualifications

• 1-2 years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Also helpful

• Meraki or Ubiquiti networking gear.
• Experience supporting healthcare, legal or manufacturing environments.
• Intune, Jamf or SCCM/MECM.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Compensation and benefits

• Paid sick leave.
• Referral program.
• Paid time off.
• 401(k) with company match.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EC Business Technology LLC.