Help Desk Technician

About EC Business Technology:

EC Business Technology is a small IT shop: the owner, four technicians and a part-time office manager. Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

The position:

We want someone who stays calm with frustrated users and keeps good notes in the ticket. The Help Desk Technician is the first point of contact for staff with computer, phone, printer and account problems. Remote, open to candidates across the US. You get a company laptop and a headset before you start.

What you'll do:

• Connect remote users to VPN and troubleshoot access issues.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Keep ticket notes and time entries up to date.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Escalate network, server and application problems to the right team with clear notes.
• Lift and move equipment up to 50 lbs and work under desks when needed.

Who you are:

• 1-2 years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Working knowledge of Windows 10/11 and basic macOS support.
• Experience with Active Directory user and group management.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• CompTIA A+ certification or equivalent hands-on experience.

What we offer:

• Weekly pay.
• Paid training.

Offers are contingent on a background check and drug screen.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EC Business Technology LLC.