Help Desk Technician

Enterprise clients outsource service desk, end-user support and data center operations to us under multi-year contracts. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Position summary:

As Help Desk Technician at DJH Networks, you'll handle day-to-day IT requests for about 250 employees across two offices. You can work from home anywhere in the US. We have no office requirement.

Essential duties and responsibilities:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Write and update knowledge base articles for common problems
• Lift and move equipment up to 50 lbs and work under desks when needed
• Escalate network, server and application problems to the right team with clear notes

What you need:

• 0-2 years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• High school diploma or GED required. Associate degree in IT preferred
• CompTIA A+ certification or equivalent hands-on experience
• Valid driver's license and reliable transportation for travel between sites
• Familiarity with Microsoft 365 admin tasks

Nice to have:

• Basic PowerShell scripting
• Meraki or Ubiquiti networking gear

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay and benefits:

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid parental leave
• Home office stipend

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DJH Networks Inc..