Help Desk Technician

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Founded in 1996, we now have 100 employees.

The position

We are creating this position because the workload has grown. This position supports our Oklahoma City office in person, with occasional travel to smaller sites.

What you'll do

• Keep ticket notes and time entries up to date.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Install and update approved software and remove anything unlicensed.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.

Qualifications

• 1+ years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Ability to lift up to 50 lbs.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.

Nice to have

• Basic PowerShell scripting.
• Network+ or Microsoft MD-102 certification.
• ITIL 4 Foundation.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Expected salary range: $22.00 - $26.00 per hour, plus bonus eligibility.

Perks and benefits

• Weekly pay.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please include a short note on why this role interests you.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Creekside Tech Support.