Help Desk Technician

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Canyon Mutual Insurance is a property and casualty insurer writing policies in 30 states through independent agents.

The position:

Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. The Help Desk Technician is the first point of contact for staff with computer, phone, printer and account problems. Remote within the US. The team meets in Columbus once a quarter, travel covered. You get a company laptop and a headset before you start.

Duties:

• Connect remote users to VPN and troubleshoot access issues.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Track hardware inventory and warranty status in the asset system.

Minimum qualifications:

• 1-2 years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Preferred:

• Network+ or Microsoft MD-102 certification.
• Meraki or Ubiquiti networking gear.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

The salary range for this role is $24.50 - $28.00 per hour. This range reflects base salary only.

Compensation and benefits:

• Health savings account (HSA) with employer contribution.
• 401(k) with 4% match.
• Paid time off.

Canyon Mutual Insurance is an Equal Opportunity Employer, including disability and protected veteran status.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyon Mutual Insurance.