Help Desk Technician

Accessibility testing against WCAG 2.1 AA is part of every release. Production studios in New York City and abroad record and edit thousands of hours of video a year.

Looking for a Help Desk Technician who wants to stay somewhere for a while. We want someone who stays calm with frustrated users and keeps good notes in the ticket. You can work from home anywhere in the US. We have no office requirement. You will need a reliable internet connection and a quiet place to work.

Main duties

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Install and update approved software and remove anything unlicensed.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Escalate network, server and application problems to the right team with clear notes.
• Connect remote users to VPN and troubleshoot access issues.
• Write and update knowledge base articles for common problems.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Lift and move equipment up to 50 lbs and work under desks when needed.

Requirements

• 0-2 years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Working knowledge of Windows 10/11 and basic macOS support.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Benefits

Compensation: $28.00 - $34.50 an hour DOE.

• Flexible spending account.
• Home office stipend.

Please include a short note on why this role interests you.

Applicants must be authorized to work in the U.S.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BD Courses.