Head of User Research

Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Founded in 1999, we now have 19 employees.

About the role:

We are backfilling a position after an internal move. Mixed-methods research role. You should be as comfortable in a two-hour contextual interview as in a survey dataset. The company is based in Hampton, the US. Our team works from several countries. This is a long-term contractor role, paid monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern. Communication happens mostly in Slack and short video calls.

What you'll do:

• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations
• Measure usability with SUS, task success rates and time on task
• Combine behavioral data from analysts with qualitative findings
• Handle participant consent, incentives and data privacy
• Coach designers and PMs to run their own lightweight research
• Build personas, task models and workflow maps grounded in data

What you'll need:

• 8+ years of UX or user research experience in a product setting
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience
• Comfort presenting to senior stakeholders

Benefits:

Salary: $2,450 - $2,800 monthly

• Long-term engagement
• Flexible hours
• Paid in USD
• Monthly payments via wire transfer or Wise

Candidates must be eligible to work in Pakistan.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NH Labs, Inc..