Head of User Research

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Headquartered in Mumbai since 2008, the company now sells in 40 countries and supports customers in 11 languages.

The role

The Head of User Research plans and runs research that shapes what our product teams build next. Our research function is small. This role works across teams, chooses its own methods and is expected to say what the findings mean, not just report them. You can work from home anywhere in India. We have no office requirement. Monday to Friday, regular working hours, flexible start and finish. You get a company laptop and a headset before you start.

What you'll do

• Coach designers and PMs to run their own lightweight research.
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations.
• Handle participant consent, incentives and data privacy.
• Design and analyse surveys in Qualtrics or SurveyMonkey.
• Combine behavioral data from analysts with qualitative findings.
• Present findings to product, design and leadership.
• Write screeners and recruit participants through User Interviews, Respondent or customer lists.

Required qualifications

• 12+ years of UX or user research experience in a product setting.
• Hands-on experience with a range of qualitative and quantitative methods.
• Strong interview moderation skills.
• Portfolio or case studies showing how research changed product decisions.
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting.
• Ability to write clear research plans and reports.
• Comfort presenting to senior stakeholders.

Nice to have

• Setting up a research ops function.
• Prior work in a design or product role.
• Diary studies and longitudinal research.

Salary range: ₹22,00,000 - ₹26,00,000 per annum

Perks and benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Internet reimbursement.
• Gratuity.
• Group term life insurance.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Himalaya Apps.