Head of Research, Remote

Product, engineering and support teams work out of offices in New York City, New York and two nearshore delivery centers. More than 9,000 organizations use our HR and payroll suite, from regional hospitals to school districts. Releases go out Tuesday mornings, never on Fridays.

Overview:

We are adding a Head of Research, Remote to our Research team. Mixed-methods research role. You should be as comfortable in a two-hour contextual interview as in a survey dataset. This hire will help us understand how operations staff actually use our software during a busy shift. You can work from home anywhere in the US. We have no office requirement.

What you'll do:

• Plan research studies with clear questions, methods and timelines
• Design and analyze surveys in Qualtrics or SurveyMonkey
• Run moderated interviews, contextual inquiry and usability tests
• Present findings to product, design and leadership
• Maintain a research repository so past work is easy to find
• Combine behavioral data from analysts with qualitative findings
• Measure usability with SUS, task success rates and time on task

What you need:

• 12+ years of UX or user research experience in a product setting
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience
• Ability to write clear research plans and reports
• Hands-on experience with a range of qualitative and quantitative methods
• Comfort presenting to senior stakeholders
• Strong interview moderation skills

Compensation: $275,000 to $320,000 annually DOE.

Perks and benefits:

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• Paid parental leave
• Paid holidays
• Professional development budget
• Gym membership reimbursement
• Three weeks of PTO to start

ED Systems is an Equal Opportunity Employer, including disability and protected veteran status.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ED Systems Inc..