Head of Reliability

Product, engineering and support teams work out of offices in New Delhi, Delhi and two nearshore delivery centres. We started in 2004 and have grown to about 400 people. We keep recurring meetings to Tuesdays and Thursdays where we can.

Overview

The Head of Reliability will define SLOs with product teams, improve alerting and help lead incidents when they happen. Remote, open to candidates across India. Flexible hours with a daily team call in the morning. You need a reliable internet connection and somewhere quiet to work.

In this role you will

• Improve observability with Prometheus, Grafana, Loki, Tempo or Datadog
• Run capacity planning and load tests with k6, Locust or Gatling
• Maintain on-call schedules, runbooks and escalation policies in PagerDuty or Opsgenie
• Lead incident response as incident commander and run blameless postmortems
• Tune Linux kernel, network and JVM settings when performance requires it
• Reduce toil by measuring it and automating the worst offenders

Qualifications

• 12+ years in SRE, production engineering or infrastructure roles
• Deep Linux knowledge, including systemd, networking and tools like strace and tcpdump
• Clear writing for postmortems and runbooks
• Infrastructure as code with Terraform or similar
• Hands-on with metrics, logging and tracing systems
• Understanding of distributed systems: consensus, replication, partitioning, backpressure

Preferred

• Multi-region or active-active architecture
• EBPF-based tooling
• OpenTelemetry instrumentation
• CKA or CKS certification

Compensation and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement
• Meal coupons
• Gratuity

Tell us your notice period and what salary you are looking for.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New Delhi Software Pvt Ltd.