Head of Reliability

A bit about us

We run a marketplace with over 300,000 active sellers and fulfillment centres in four regions. Since 1992, the company has expanded from listings into payments, shipping and seller financing.

The position

We need another Head of Reliability to keep our production systems available, measurable and boring. This is a long-term contractor role, paid monthly in USD. You will need at least 3 hours of overlap with US Pacific time. Good written English matters here, since most updates are written.

What you'll be doing

• Harden databases and caches with replication, backups and restore drills.
• Lead incident response as incident commander and run blameless postmortems.
• Maintain on-call schedules, runbooks and escalation policies in PagerDuty or Opsgenie.
• Review architecture proposals for reliability risks before launch.
• Reduce toil by measuring it and automating the worst offenders.
• Build and tune alerting so pages are actionable and rare.

About you

• 10+ years in SRE, production engineering or infrastructure roles.
• Experience participating in and leading on-call rotations.
• Deep Linux knowledge, including systemd, networking and tools like strace and tcpdump.
• Strong programming skills in Go, Python or Java.
• Clear writing for postmortems and runbooks.
• Production experience with Kubernetes and a major cloud provider.

Preferred qualifications

• CKA or CKS certification.
• OpenTelemetry instrumentation.
• EBPF-based tooling.

Pay and benefits

Compensation: $18.00 to $21.50/hr

• Flexible hours.
• Paid in USD.
• Monthly internet allowance.

The posting will close once we have a strong shortlist.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Capstanline HQ.