Head of Documentation

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

The position:

We're looking for a writer who can read code well enough to document an API and still write plainly for end users. RPP Systems needs another Head of Documentation to make our developer docs accurate, findable and easy to follow. Remote within the US. The team meets in Chandler once a quarter, travel covered. Most of our work is async, and meetings are kept short.

Main duties:

• Coordinate localization handoffs with translation vendors
• Track documentation work in Jira alongside engineering tickets
• Edit documentation written by engineers for clarity and consistency
• Manage content in Confluence, Zendesk Guide or MadCap Flare
• Test procedures step by step before publishing
• Produce release notes for each product release
• Interview engineers and subject matter experts to collect technical details

Qualifications:

• 8+ years of technical writing experience in software, hardware or a regulated industry
• Strong grasp of grammar, structure and plain-language writing
• Ability to read basic code in Python, JavaScript or Java
• Comfortable chasing busy engineers for answers
• Hands-on use of a help authoring tool or CMS
• Familiarity with REST APIs, JSON and tools like Postman or curl

Desirable:

• DITA or other structured authoring

Why work with us:

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Employee assistance program
• Three weeks of PTO to start
• Dental insurance

EOE. We participate in E-Verify.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RPP Systems Inc..