Head of Documentation

Position summary

The Head of Documentation writes and maintains product documentation, API references and release notes. You will be employed through our employer-of-record partner in Bangladesh, with a local contract and salary paid in taka. You will need at least 4 hours of overlap with US Eastern time. A stable internet connection and a backup power option are required.

Day to day

• Write and update user guides, how-to articles and admin documentation
• Edit documentation written by engineers for clarity and consistency
• Produce release notes for each product release
• Track documentation work in Jira alongside engineering tickets
• Manage content in Confluence, Zendesk Guide or MadCap Flare
• Review analytics and search queries to find gaps in the docs
• Create diagrams and annotated screenshots with Snagit, draw or Figma
• Document REST APIs from OpenAPI specs and verify examples against a test environment

Who you are

• 10+ years of technical writing experience in software, hardware or a regulated industry
• Familiarity with REST APIs, JSON and tools like Postman or curl
• Bachelor's degree in English, communications, a technical field or equivalent experience
• Strong grasp of grammar, structure and plain-language writing
• Hands-on use of a help authoring tool or CMS
• Comfortable chasing busy engineers for answers

Compensation and benefits

• Company laptop
• Stock options
• 24 days paid time off
• Monthly internet allowance
• Public holidays observed per your country

The company

Since 2012, the company has sold practice management software to dental and veterinary clinics in the US. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Founded in 2012, we now have 60 employees.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LM Technologies.