Guest Service Representative

Banquets and weddings fill the ballroom most weekends. Vacation rentals, cabins and cottages are managed for owners. Uniforms are provided.

Washington House is hiring a Guest Service Representative for a 180-room hotel near the Pittsburgh airport.

What you'll be doing

• Resolve guest complaints or pass them to the manager on duty.
• Take and change reservations by phone, email and walk-in.
• Keep the lobby and front desk tidy.
• Check guests in and out and assign rooms in Opera, Mews or a similar PMS.
• Route calls from the switchboard and take messages.

Qualifications

• 0-2 years of hotel front desk or customer service experience.
• Calm when the line is long and the system is slow.
• Able to stand for most of an 8-hour shift.
• Available weekends, holidays and some overnights.

Pluses

• Opera PMS experience.
• Hospitality degree or coursework.

Schedule: Overnight, 11:00 PM to 7:00 AM, including night audit

Pay and benefits

$16.00-$18.50 per hour

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We review applications on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Washington House.