Guest Service Agent (Resort)

Banquets and weddings fill the ballroom most weekends. Most bookings come through our website and online travel agencies. Most managers started at the front desk or in housekeeping.

Overnight Guest Service Agent (Resort) needed. You'll also run the night audit once trained.

Your responsibilities

• Check guests in and out and assign rooms in Opera, Mews or a similar PMS
• Keep the lobby and front desk tidy
• Route calls from the switchboard and take messages
• Promote loyalty program sign-ups
• Answer guest questions about the hotel, parking and local restaurants
• Handle cash, credit cards and deposits and balance the drawer each shift
• Coordinate with housekeeping on room status and early check-ins

Who you are

• 2+ years of hotel front desk or customer service experience
• Basic math for cash handling and balancing
• Available weekends, holidays and some overnights

Job Type: Full-time

Pay: $18.00 - $20.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Free parking

Schedule:

• Day shift
• 8 hour shift
• Weekends as needed

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Briarspring Hotel.