Graduate Business Analyst

About us:

Clients rely on us for laptop setup, Intune enrolment, backup monitoring and after-hours help when something breaks. Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Founded in 2018, we now have 80 employees. Lunch is usually whatever is closest to the client site.

The role:

The previous person in this role moved to another team. Donovan Tech Support is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. The Graduate Business Analyst gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. Our team is spread across 9 countries. Headquarters is in Dublin. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with UK business hours.

What you'll do:

• Map current and future-state processes in Visio or Lucidchart
• Plan and run user acceptance testing, and track defects to resolution
• Identify gaps between the system and how people actually do the work
• Write user stories and acceptance criteria in Jira
• Evaluate vendor software against requirements
• Run requirements sessions with business users and document what they need
• Analyse data in Excel and SQL to size problems and measure results

What you bring:

• 1+ years as a business analyst or in a similar requirements role
• Experience writing user stories, requirements documents and test cases
• Clear writer and presenter

Benefits:

Salary: $850-$1,100 monthly

• Monthly internet allowance
• Annual rate review
• Monthly payments via wire transfer or Wise

Include your expected salary and earliest start date with your application.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Donovan Tech Support Ltd.