Front Desk Supervisor

Magnet designation has been held at the flagship hospital for over a decade. Chen Health is a health system of 12 hospitals, more than 150 clinics and 2,700 employees.

Role overview

The Front Desk Supervisor is the first person patients see and the last person they talk to at checkout.

In this role you will

Verify insurance eligibility and benefits before visits. Greet and check in patients, scan IDs and insurance cards, and update demographics. Answer multi-line phones, schedule appointments and route clinical calls to nursing. Keep the waiting room clean and organized. Book follow-ups and referrals at checkout. Scan and index documents into the patient chart.

Minimum qualifications

7+ years of front desk experience in a medical or dental office preferred. Comfortable with scheduling software and Microsoft Office. Typing at least 35 WPM. Calm, polite phone manner with upset or unwell callers. Reliable attendance. The front desk cannot open without you. Familiarity with insurance terms like copay, deductible, coinsurance and prior authorization. High school diploma or GED.

Preferred

Bilingual English and Spanish. Experience with Epic Cadence or Prelude. Cash handling experience.

Schedule: Urgent care: 12-hour shifts, 3 days per week including weekends

What we offer

Overtime paid at time and a half.

Applicants must be legally entitled to work in Canada.

Start dates are flexible, usually within a few weeks of an offer.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chen Health Ltd..