Front Desk Agent (Overnight)

We employ 1,400 people in hotels and our corporate office. Most managers started at the front desk or in housekeeping.

The role

Looking for a Front Desk Agent (Overnight) with a calm, friendly manner for a boutique hotel downtown. The work is on site and cannot be done remotely.

Main duties

• Coordinate with housekeeping on room status and early check-ins
• Handle cash, credit cards and deposits and balance the drawer each shift
• Process late check-outs, room moves and billing adjustments
• Run the night audit and end-of-day reports on overnight shifts
• Keep the lobby and front desk tidy
• Answer guest questions about the hotel, parking and local restaurants
• Promote loyalty program sign-ups
• Check guests in and out and assign rooms in Opera, Mews or a similar PMS

Required qualifications

• 2+ years of hotel front desk or customer service experience
• Clear, friendly communication in person and on the phone
• Calm when the line is long and the system is slow
• Must pass a background check
• High school diploma or GED
• Basic math for cash handling and balancing

Preferred

• Night audit experience
• Second language, especially Spanish
• Hospitality degree or coursework
• Opera PMS experience

Compensation: RON 2,700 - RON 3,300/month

Compensation and benefits

• Private medical care
• Extra annual leave days
• Staff meals
• Life insurance
• Multisport card
• Cafeteria benefit system

Relocation support is available for the right candidate.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hotel Banat.