Documentation Manager

Since 2020, the company has sold practice management software to dental and veterinary clinics in Canada. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. We started in 2020 and have grown to about 130 people. Laptops are MacBook Pros, and you pick your own editor.

The role

The Documentation Manager writes and maintains product documentation, API references and release notes. Remote, open to candidates across Canada. Few meetings, lots of written updates.

Essential duties and responsibilities

• Manage content in Confluence, Zendesk Guide or MadCap Flare
• Test procedures step by step before publishing
• Document REST APIs from OpenAPI specs and verify examples against a test environment
• Create diagrams and annotated screenshots with Snagit, draw or Figma

Qualifications

• 8+ years of technical writing experience in software, hardware or a regulated industry
• Experience with Markdown and Git-based workflows
• Bachelor's degree in English, communications, a technical field or equivalent experience

Why work with us

• Extended health and dental benefits
• RRSP matching
• Three weeks paid vacation to start
• Home office allowance

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pinfold Cloud.