Dispatch Manager

The company:

Building automation and controls teams support hundreds of commercial clients. Busy season for HVAC is July and January, so expect overtime.

This is a new position created as the team has grown over the last year. Towing company needs a night Dispatch Manager to take calls, assign trucks and update police and motor clubs. On site, Dubai.

Responsibilities:

• Answer phones and radio calls from drivers and customers.
• Schedule service calls and send technicians out in ServiceTitan or a similar system.
• Assign loads and routes to drivers based on hours of service, location and equipment.
• Book appointments with shippers and receivers.
• Coordinate roadside repairs and tow service for broken-down units.
• Check driver paperwork for accuracy at the end of each trip.
• Log all calls and actions for shift handoff.

Minimum qualifications:

• 8-10 years of dispatch, logistics or customer service experience.
• Proficient with a TMS such as McLeod, TMW or Samsara, or a field service platform.
• Typing speed of 40 WPM or better.

Desirable:

• ServiceTitan or FieldEdge.
• DAT or Truckstop load board experience.

Schedule: After-hours on-call phone coverage one week per month

What we offer:

Rate: AED 5,100-AED 6,900 monthly

• Medical insurance.
• 30 days annual leave.
• Annual flight ticket.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mohammed MEP FZ-LLC.