Director of Site Reliability Engineering

The role:

The Director of Site Reliability Engineering will define SLOs with product teams, improve alerting and help lead incidents when they happen. Our headquarters is in Omaha, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

What you'll do:

• Tune Linux kernel, network and JVM settings when performance requires it
• Review architecture proposals for reliability risks before launch
• Reduce toil by measuring it and automating the worst offenders
• Define SLIs and SLOs with service owners and track error budgets
• Write tooling in Go or Python to automate failover, scaling and routine operations
• Build and tune alerting so pages are actionable and rare

You'll need:

• 10+ years in SRE, production engineering or infrastructure roles
• Experience participating in and leading on-call rotations
• Clear writing for postmortems and runbooks
• Strong programming skills in Go, Python or Java
• Production experience with Kubernetes and a major cloud provider
• Infrastructure as code with Terraform or similar

Preferred qualifications:

• Contributions to open source observability projects

What we offer:

• Health insurance through our employer-of-record partner
• Performance bonus
• 20 days paid time off
• Wellness allowance
• Annual team retreat
• Public holidays observed per your country

Who we are:

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Omaha.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Omaha Cloud.