Contact Centre Advisor

We employ 56,100 people across underwriting, claims, actuarial, IT and customer service. Commercial lines, personal lines and specialty programs are run as separate business units. Hail season means long days for field adjusters.

THE ROLE:

Wrenfield Mutual is hiring for its Returns team in Podgorica. Full-time and part-time shifts available. Our headquarters is in San Jose, and about a third of the team works remotely from other countries. Employment is through our payroll partner in Montenegro. Salary is paid monthly in euros. Our standups are at 9:00 AM Pacific.

YOUR RESPONSIBILITIES:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines

MINIMUM QUALIFICATIONS:

• 3+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Rate: €1,550-€1,800 monthly

WHY WORK WITH US:

• Performance bonus
• Annual salary review
• Paid parental leave
• Annual learning budget
• 20 days paid time off
• Company laptop

Shortlisted candidates will hear from us within two weeks.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenfield Mutual.