Contact Centre Advisor

We employ 56,100 people across underwriting, claims, actuarial, IT and customer service. Commercial lines, personal lines and specialty programs are run as separate business units. Hail season means long days for field adjusters.

Overview

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. We are headquartered in San Jose and have been hiring remotely since 2020. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 3 hours of overlap with US Pacific time. Please make sure you have a quiet place to work and a solid internet connection.

Responsibilities

Transfer calls to the right department with a warm handoff. Escalate complaints that need a supervisor or another department. Process returns, exchanges, refunds and address changes. Meet targets for handle time, quality score and customer satisfaction. Update customer records accurately.

Minimum qualifications

For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Reliable attendance. Schedule adherence is tracked. Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills. High school diploma or GED. Basic computer skills (Windows, Outlook, web browsers). Typing speed of at least 35 WPM.

Preferred qualifications

Prior billing or insurance call centre work. Chat support experience.

Salary: BDT 65,000-BDT 81,000 per month

Why work with us

Home office setup budget. Wellness allowance. Public holidays observed per your country. Two weeks of paid leave at year end. Annual learning budget. Monthly internet allowance.

Please include your notice period and salary expectations.

Candidates must be eligible to work in Bangladesh.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenfield Mutual.