Contact Centre Advisor

Overview:

Velvetridge is looking for a Contact Centre Advisor to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The company is based in Houston, the US. We are a distributed team spread across a few time zones. This is a long-term contractor role, paid monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Responsibilities:

• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue

Skills and experience:

• 3-5 years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Benefits:

• Flexible hours
• Long-term engagement
• Monthly internet allowance

Who we are:

Our engineering, trust and safety, and customer support teams work across offices in Houston and several other countries. More than 6,700 employees work on the product, from search ranking to fraud detection.

We will only contact shortlisted applicants.

Let us know your current notice period and salary expectations.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Velvetridge.